Question 1

What is the Growth Intelligence Audit?

Accepted Answer

A 48-hour deep dive into your website, ads, CRM, lead response, and phone handling. We score every channel, map revenue leaks, and recommend the AI systems that close them. Delivered as a PDF and walked through on a 30-minute call.

Question 2

How is this different from a real receptionist?

Accepted Answer

A receptionist costs $40–60k a year, sleeps, gets sick, and quits. The AI front desk answers in under one second, never misses a call, and costs about a tenth of that. It transfers to your team for anything outside its training.

Question 3

What does training the AI take?

Accepted Answer

Most clients are live in 7–10 days. We ingest your services, pricing, FAQs, and booking rules, then run a private staging line so you can hear it before it goes public. Iterations take hours, not weeks.

Question 4

How fast is setup?

Accepted Answer

Audit runs in 48 hours. Implementation kicks off within a week of approval, and most clients are live in 7–10 days from signed scope.

Question 5

What if my business is unique?

Accepted Answer

Most clients tell us that on the audit call. Then the audit shows the same five leaks every service business has — missed calls, slow follow-up, no after-hours coverage, no review system, no attribution. We then layer your specifics on top.

Question 6

How do I see what the AI is doing?

Accepted Answer

Every call gets a transcript, recording, sentiment score, and outcome tag — surfaced in a daily digest and a live dashboard. You can listen in on any call, leave coaching notes, and the AI applies them on the next call.

Question 7

What is Nova?

Accepted Answer

Nova is our platform. It holds every call, chat, text, review, and follow-up in one place, then runs eight AI agents that act on them. The SMB stack runs on Nova. Add Nova Academy to train your team and Nova Hire to screen candidates. See Platform in the nav.

Question 8

Can I see a demo specific to my business?

Accepted Answer

Yes. Send us your URL and we will spin up a personalized demo — your branding, your services, your scheduling rules — usually within 24 hours. You can also book a 20-minute live walkthrough on our calendar.

Question 9

How does the audit actually work?

Accepted Answer

Day 1: 30-minute kickoff call, you grant read access to GA, ad accounts, and CRM. Day 2: we score every channel, mystery-shop your phone and forms, benchmark against your vertical. Day 3: PDF report and 30-minute findings call. Total: 48 hours of your team time, less than 90 minutes.

Question 10

What is Novatar.ai?

Accepted Answer

Novatar.ai is an AI-first growth-intelligence company for service businesses. We start with a free 48-hour Growth Audit that maps the revenue your business is leaking — missed calls, slow lead reply, lost reviews, broken handoffs — then deploy AI systems (voice receptionist, missed-call text-back, web chat, review automation, CRM workflows) that close the leaks. Typical client recovers $18,400 to $184,200 a year per location depending on vertical.